Return & Refund Policy
Every printer we sell is tested and certified before it ships — and we stand behind it after it arrives. Here is exactly what you're covered for, in plain language.
7-day replacement guarantee
You have 7 days from the day your order is delivered to report any problem. If the printer turns out to have a hardware fault, is not working as described, or arrived damaged in transit, we will replace it with the same or an equivalent model free of charge. If no suitable replacement is available, we will give you a full refund of the amount you paid, including the original delivery charge.
How to start a return or replacement
- Message us on WhatsApp at 0308 6540015 within 7 days of delivery. Tell us your order details and describe the issue — a short photo or video of the problem helps us resolve it faster.
- Our technician will confirm the fault, usually the same day. Most minor issues (driver, cable, settings) can be fixed over a quick call without any return at all.
- If a replacement or return is needed, we arrange free pickup in Rawalpindi & Islamabad. For orders delivered by courier to other cities, we cover the return courier cost for confirmed faults — we'll share the booking details with you on WhatsApp.
Refunds
Once the returned printer reaches us and is checked, refunds are issued within 3–5 working days. Since most orders are Cash on Delivery, we refund by bank transfer, JazzCash or EasyPaisa — whichever you prefer. If you paid online, we refund to your original payment method.
Condition of returned items
Please return the printer with everything it came with — power cable, cartridges or toner, and any accessories — packed safely, ideally in the original packaging. Normal signs of testing and use during the 7-day window are completely fine.
What isn't covered
- Change of mind after the 7-day window has passed.
- Consumables — toner, ink cartridges and drums — once opened or used, unless they were faulty on arrival.
- Physical damage after delivery, liquid damage, or faults caused by unauthorised repair or refilling done elsewhere.
After 7 days: your 3-month service warranty
The 7-day replacement window is only the start. Every printer also comes with a 3-month service warranty: if a covered fault appears, we repair it free of charge at our own shop — Future Technologies, 6th Road, Rawalpindi — the same repair bench that has served customers for over 25 years.
Behind every order is a real shop and a real team. If something goes wrong, you talk to us directly on WhatsApp — no forms, no waiting queues.
Message us on WhatsApp at 0308 6540015 — we usually reply within minutes.